Welcome to DIGIGEN LLC (“DIGIGEN,” “we,” “our,” “us”). These Terms & Conditions govern your use of our website, services, and digital products. By accessing or using our website or services, you agree to these Terms. If you do not agree, please do not use our website or services.

This agreement applies to all visitors, users, clients, and customers of https://digigenai.com.

1. Introduction

DIGIGEN LLC is a digital advertising and content agency that provides services including paid advertising management, organic content creation, AI automations, CRM setup, consulting, and web development. We help brands grow through modern digital systems, strategy, and execution.

These Terms & Conditions (“Terms”) outline the rules and expectations for using our website and engaging with DIGIGEN.

2. Acceptance of Terms

By visiting our website or purchasing services from DIGIGEN, you agree to be bound by these Terms and our Privacy Policy. If you are agreeing on behalf of a company, you confirm that you are authorized to do so.

3. Eligibility

You must be at least 18 years old to use this site or engage in services with DIGIGEN.

4. Services Provided

DIGIGEN offers digital marketing and technology services, which may include:

• Strategy and consulting
• Paid advertising management (Meta, Google, TikTok, YouTube, etc.)
• AI-powered chatbots and AI receptionists
• Workflow and sales automations
• CRM setup and optimization
• Email & SMS systems
• Monthly subscription services
• Website design and development
• Content creation and editing
• Additional digital services as agreed in writing

Service details, scope, and deliverables may be defined in proposals, SOWs, invoices, or agreements.

DIGIGEN reserves the right to update or modify services at any time.

5. Client Responsibilities

Clients must provide:

• Accurate business information
• Required platform access (ad accounts, CRM, website, etc.)
• Timely approvals and feedback
• Compliance with advertising policies
• Ad spend budgets directly to platforms
• Response and cooperation to avoid delays

DIGIGEN is not responsible for delays or performance issues caused by missing access, inaccurate information, or slow communication.

6. Payments & Billing

DIGIGEN may charge for services through:

• Monthly subscriptions
• One-time setup fees
• Retainers
• Project-based fees
• Hourly consulting

All payments are due upfront unless otherwise stated in writing.

Refunds:

All payments are non-refundable due to the nature of digital services.
No partial refunds will be issued for unused time or early cancellations.

Subscription billing renews automatically unless canceled according to the stated terms.

7. Subscription Terms

If you subscribe to a monthly service or AI/CRM system:

• Billing renews each month
• Cancellations must be submitted in writing
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months
• DIGIGEN may suspend or terminate services for missed payments

8. AI Service Disclaimer

DIGIGEN provides AI-powered tools and services such as:

• AI receptionists
• AI chat agents
• Automated follow-up
• Lead qualification
• Workflow automation

AI is experimental and may produce incorrect, unpredictable, or incomplete outputs.
DIGIGEN is not responsible for:

• Errors generated by AI
• Misinterpretation of AI outputs
• Business decisions made from AI-generated content

AI tools rely on third-party systems outside DIGIGEN’s control.

9. No Guaranteed Results

DIGIGEN does not guarantee:

• Specific ad performance metrics
• Sales outcomes
• View counts
• Lead quantity or quality
• Revenue increases
• Any specific business result

Marketing performance depends on numerous external factors outside DIGIGEN’s control.

10. Intellectual Property Rights

Unless otherwise stated:

• DIGIGEN owns all proprietary frameworks, strategies, automations, processes, and tools.
• Clients own their pre-existing brand assets.
• Custom content (video, photo, design) becomes the client’s property after full payment.

DIGIGEN may display completed work in portfolios unless the client requests otherwise in writing.

11. License to Use Content

By working with DIGIGEN, you grant us permission to:

• Display your logo, brand, and media in our portfolio
• Share project results, non-sensitive performance metrics, and screenshots for marketing purposes

You may revoke this permission at any time via written request.

12. Confidentiality

Both parties agree to maintain the confidentiality of sensitive information shared during the project.

DIGIGEN may disclose information only when legally required or necessary to provide services.

13. Third-Party Tools & Platforms

DIGIGEN uses third-party tools and platforms including:

• Meta Ads
• Google Ads
• TikTok Ads
• CRM systems
• Hosting providers
• AI technology vendors
• Email & SMS delivery services

DIGIGEN is not responsible for:

• Platform outages
• Account bans or restrictions
• API errors
• System downtimes
• Policy updates or algorithm changes

14. Limitation of Liability

To the fullest extent permitted by law:

DIGIGEN is not liable for:

• Lost profits
• Lost data
• Business interruptions
• Account bans
• Reputational harm
• AI output errors
• Indirect, incidental, or consequential damages

DIGIGEN’s total liability is limited to the amount the client paid in the 30 days preceding the claim.

15. Indemnification

Clients agree to indemnify DIGIGEN against claims arising from:

• Misuse of DIGIGEN services
• Violation of advertising platform rules
• Failure to comply with laws
• Incorrect information provided to DIGIGEN
• Misuse of AI outputs

16. Termination

DIGIGEN may terminate or suspend services:

• For missed payments
• If the client violates these Terms
• If the client acts inappropriately or unethically
• If continued work presents legal or reputational risk

Clients remain responsible for outstanding balances at termination.

17. Governing Law

These Terms are governed by the laws of the State of Florida, USA.

Any disputes shall be resolved in Florida courts.

18. Updates to Terms

DIGIGEN may update these Terms at any time. Updated versions will be posted on this page with a revised date. Continued use of the site or services constitutes acceptance of updated Terms.

19. Contact Information

DIGIGEN LLC
Digital Advertising Agency
Website: https://digigenai.com
Email: contact@digigenmarketing.com
Location: Florida, United States

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